Tesco Mobile is a solid choice for those seeking a reliable mobile service in the UK, thanks to its extensive coverage and top-rated customer support.
With network infrastructure powered by O2, Tesco Mobile offers 4G coverage across 99% of the UK, and 5G is rolling out for faster speeds. Customers can enjoy exclusive deals and savings on both phones and plans, making it an attractive option for those looking for value.
At a competitive price, Tesco Mobile provides a range of plans to suit different needs, from Pay Monthly contracts to Pay As You Go tariffs. With the added benefit of earning and spending Clubcard points, it’s a great option for those who shop at Tesco.
Tesco Mobile is redefining the mobile experience by offering great value and reliable services. As a leading Mobile Virtual Network Operator (MVNO), Tesco Mobile utilises O2’s network infrastructure to provide comprehensive mobile services across the UK.
With over 5 million customers, Tesco Mobile has established itself as a significant player in the UK’s mobile telecommunications market. The provider operates with a supermarket mentality, focusing on delivering value and straightforward pricing across all its mobile services.
Tesco Mobile uses O2’s network infrastructure to provide mobile services across the UK.
Established as a joint venture between Tesco and O2, serving over 5 million customers.
Operates with a focus on delivering value and straightforward pricing.
Known for excellent customer service, winning awards for customer satisfaction.
Integrates with Tesco’s Clubcard loyalty scheme, allowing customers to earn points.
Offers a price freeze guarantee on monthly plans with Clubcard Price deals.
Tesco Mobile Network Coverage
Understanding Tesco Mobile’s network coverage helps in making informed decisions about mobile plans. Tesco Mobile utilizes the O2 network, ensuring a wide coverage area across the UK.
4G Coverage
Tesco Mobile offers extensive 4G coverage, allowing customers to enjoy reliable and fast data speeds. The 4G network provides a solid foundation for everyday mobile use, from browsing to streaming.
5G Availability
Plus, you can take it to the next level with the roll-out of 5G, meaning an even faster, even more reliable connection. Tesco Mobile is progressively expanding its 5G network coverage across the UK, focusing initially on major cities and urban centres.
Network Feature
Description
Speed/Performance
4G Coverage
Reliable network for browsing and streaming
Up to 100 Mbps
5G Availability
Faster and more reliable connection
150-200 Mbps (averaging in strong coverage areas)
The 5G service delivers significantly faster speeds than 4G, with potential download rates exceeding 100-300 Mbps in optimal conditions. Customers with 5G-compatible devices can access these enhanced speeds without paying premium rates.
Tesco Mobile offers a range of plans to suit different needs and preferences. Customers can choose between Pay Monthly and Pay As You Go options, each with its own set of benefits.
Pay Monthly Plans
Pay Monthly plans offer a structured approach to mobile billing, with allowances for data, minutes, and texts. These plans are ideal for customers who have a consistent monthly usage pattern.
Pay As You Go Options
Pay As You Go customers can select from three tariffs: Standard Plus, Extra, and Value. These tariffs differ in their combination of minutes and call charges, allowing customers to choose a plan that closely meets their needs.
Tesco Mobile’s Pay As You Go service offers three distinct tariff options.
Customers can purchase 30-day bundles that include set allowances of data, minutes, and texts.
The Triple Credit option gives customers three times the value of their top-up when they add £10 or more.
By offering flexible plans and rewarding customers with Clubcard points, Tesco Mobile caters to a variety of customer preferences.
Discover the latest Tesco Mobile deals, featuring competitive SIM-only plans and attractive phone contracts. Tesco Mobile offers a range of deals that cater to different customer needs.
Current Phone Contract Offers
Tesco Mobile’s phone contract offers come with a variety of benefits, including access to the latest handsets and flexible data plans. Customers can choose from a range of contracts that suit their usage patterns.
SIM-Only Special Offers
Tesco Mobile’s SIM-only deals start from as little as £7.50 per month for Clubcard members, offering exceptional value for budget-conscious customers. The provider’s 12-month SIM contracts typically include more data for the same price compared to monthly rolling options.
Some of the key features of Tesco Mobile’s SIM-only deals include:
Double data offers on selected SIM-only plans, providing substantial extra value.
Access to both 4G and 5G networks where available, with no premium charged for 5G connectivity.
A range of data allowances from 2GB to unlimited, with unlimited UK calls and texts included as standard.
Additional Clubcard points bonuses during promotional periods, enhancing the overall value proposition.
Handsets Available on Tesco Mobile
Tesco Mobile stocks an extensive selection of smartphones from well-known brands, offering customers a wide range of choices to suit their needs.
The latest iPhone models are available on Tesco Mobile, featuring cutting-edge technology and innovative designs.
Samsung Galaxy Range
Samsung Galaxy smartphones offer advanced features and sleek designs, making them a popular choice among customers.
Other Android Options
Tesco Mobile also offers a variety of other Android devices, including the Google Pixel series, Sony Xperia, and Motorola phones, providing excellent camera capabilities and near-stock Android experiences.
Some of the key benefits of Tesco Mobile’s handset range include:
Google Pixel series: Known for exceptional camera capabilities and the pure Android experience with priority access to updates.
Sony Xperia devices: Offering unique features like professional-grade camera controls and 4K displays.
Motorola phones: Providing excellent value with near-stock Android experiences and practical features.
Other brands: Including Nokia, OPPO, and Xiaomi, offering diverse options across different price brackets and specifications.
Many of these alternative Android devices come with competitive deals, often representing better value than more mainstream brands with similar specifications.
Choosing the right contract is essential, and Tesco Mobile offers several options to consider. Their contract plans are designed to provide flexibility and affordability, catering to different customer preferences and financial situations.
Anytime Upgrade Flex Contracts
Tesco Mobile’s Anytime Upgrade Flex Contracts allow customers to upgrade their devices at any time, providing flexibility and the latest technology.
Contract Length Options
Tesco Mobile offers various contract length options, including standard phone contracts that typically run for 24 months. For customers seeking lower monthly payments, 36-month contracts are available. SIM-only contracts are generally 12 months, while 30-day rolling SIM-only contracts offer maximum flexibility.
The contract lengths come with the same network benefits and coverage, with the primary difference being the monthly cost versus commitment duration. This allows customers to choose a plan that best suits their needs.
With Tesco Mobile, users can choose from a variety of SIM-only tariffs tailored to their needs. Customers who opt for the SIM-only tariff benefit from a choice of three plans with monthly flexible credit, which they can use as they choose.
12-Month SIM Deals
Tesco Mobile’s SIM-only tariffs are available on a 12-month contract, providing stability and predictability for customers. The provider offers three distinct tariff options with different combinations of data, minutes, and texts to accommodate various communication preferences.
Flexible Credit Options
The flexible credit system allows customers to use their monthly allowance in the way that best suits their individual usage patterns. Key benefits include:
Tesco Mobile’s flexible credit system allows customers to use their monthly allowance in the way that best suits their individual usage patterns.
Customers can choose to allocate their flexible credit toward additional data when needed or save it for international calls at competitive rates.
The system provides transparency with clear rates for out-of-bundle usage: 20p per minute for calls and 10p per text once the flexible credit is exhausted.
Unused flexible credit doesn’t roll over to the next month, encouraging customers to select the right bundle size for their typical monthly usage.
This approach gives customers greater control over their spending while avoiding unexpected charges for exceeding standard allowances.
By offering flexible and transparent tariff options, Tesco Mobile enables customers to pay only for what they need, making it a cost-effective choice. The right bundle can be chosen based on individual needs, and customers can manage their usage in a way that suits them best.
The Tesco Mobile Clubcard programme is designed to provide customers with unique discounts and offers. With exclusive Clubcard Prices, customers have the power to instantly lower prices on selected phones and plans.
Earning Clubcard Points
Tesco Mobile customers can earn Clubcard points on their purchases, which can be redeemed for discounts on future buys. This loyalty programme rewards customers for their continued patronage.
Clubcard Prices on Phones and Plans
Clubcard Prices offer exclusive discounts to Tesco Clubcard holders on selected phones and plans, often representing savings of 10-20% compared to standard pricing. Key benefits include:
Automatically applied discounts when customers log in with their Clubcard details or present their card in-store.
Discounts on both the latest flagship devices and more affordable options.
Enhanced data allowances on SIM-only plans without increasing the monthly cost.
Preferential rates compared to non-Clubcard holders, rewarding loyalty to the Tesco ecosystem.
Seasonal promotions that enhance these discounts further during key shopping periods.
By leveraging the Tesco Mobile Clubcard programme, customers can enjoy significant savings on their mobile services and devices, making premium technology more accessible.
Customer Service and Support
Tesco Mobile’s focus on customer service has earned it numerous accolades, solidifying its reputation in the market. The provider’s commitment to delivering excellent customer service is evident in its industry-recognized achievements.
Support Hours and Contact Methods
Tesco Mobile offers comprehensive support through various contact methods, ensuring customers can easily reach out for assistance. The provider’s support hours are designed to accommodate a wide range of customer needs.
Award-Winning Service
The telecom provider has received multiple industry accolades for its customer service, including being named “Best Network for Customer Service” for three consecutive years at the Uswitch Telecoms Awards. Additionally, Tesco Mobile was proud to be named Network of the Year and Best Handset Contract Network at the 2024 Uswitch Telecoms Awards.
Award
Year
Recognition
Uswitch Telecoms Awards
2024
Network of the Year
Uswitch Telecoms Awards
2024
Best Handset Contract Network
Trustpilot
Current
Excellent Rating
Tesco Mobile’s customer-first approach focuses on resolving issues on first contact, with high first-call resolution rates compared to industry averages. The provider regularly benchmarks its service against competitors and implements continuous improvement initiatives based on customer feedback, ensuring an excellent customer experience.
Stay connected globally with Tesco Mobile’s international roaming services, tailored for the modern traveller. Tesco Mobile provides a comprehensive international roaming service, ensuring that customers can stay in touch with family and friends while abroad.
Home From Home European Roaming
Tesco Mobile’s “Home From Home” European roaming allows customers to use their allowance in several European countries without additional charges, making it an excellent option for those who travel within Europe. This means that customers can enjoy their usual allowances for calls, texts, and data without worrying about extra costs.
International Calling Rates
Tesco Mobile offers competitive international calling rates, with calls to destinations like the USA, Canada, and Australia starting from as little as 5p per minute. The mobile app provides a simple way to check current rates before dialling, ensuring transparency and no hidden charges. Customers also benefit from a flat rate of 25p for international text messages to any destination worldwide.
For families, managing mobile usage is made easier with Tesco Mobile’s parental controls. These features are designed to provide parents with peace of mind, knowing their children are safe online.
Tesco Mobile’s family plans come with a range of tools to manage children’s mobile use effectively. Parents can restrict access to adult content, block premium-rate numbers, and set usage limits.
Usage Limits and Caps
Parents can set usage limits and caps to control the amount of data, texts, and minutes their children can use. This helps prevent unexpected bills and encourages responsible mobile use.
Content Filtering Options
Tesco Mobile’s content filtering service provides customizable protection levels. Parents can choose from pre-set filtering categories based on age ranges or create custom rules tailored to their family’s values.
Customizable protection levels to restrict access to age-inappropriate content.
Pre-set filtering categories based on age ranges (e.g., under 12, 12-15, 16+).
Filters work across both mobile data and Wi-Fi connections.
Premium rate services and in-app purchases can be blocked.
Customers also gain access to educational resources about online safety through the Tesco Mobile app and website.
Content filtering settings can be adjusted remotely through the parent’s account.
By utilizing these features, parents can ensure a safer and more controlled mobile experience for their children. The Tesco Mobile service is designed to be comprehensive, making it a great bundle for families.
Tesco Mobile’s phone recycling scheme is an innovative way to reduce e-waste while rewarding customers for their eco-friendly actions. The programme allows customers to recycle their old devices in-store and receive up to £200 in cash or Green Clubcard Points, depending on the model and its condition.
Trade-In Values
The trade-in values for recycled devices vary based on the device’s condition and model. Customers can receive a competitive price for their old phones, which can be used towards new purchases or other Tesco services.
Green Clubcard Points
Opting for Green Clubcard Points instead of cash provides an enhanced value, typically with a 10-20% bonus. These points can be used across the Tesco ecosystem, including grocery shopping, fuel purchases, and partner rewards, making it a versatile and rewarding service for customers.
By choosing the Green Clubcard Points option, customers not only reduce e-waste but also enjoy a valuable customer benefit. This initiative aligns with Tesco’s broader sustainability goals, creating a positive impact on the environment.
Tesco Mobile’s switching process is designed to be simple and efficient, allowing you to start enjoying their services quickly. To switch, you need to follow a few straightforward steps.
Keeping Your Phone Number
One of the benefits of switching to Tesco Mobile is that you can keep your existing phone number. This process is made easy with the use of a PAC code.
PAC Code Process
To keep your number, you need to obtain a PAC (Porting Authorisation Code) from your current network. Here’s how it works:
The PAC process begins by texting “PAC” to 65075 from your current network’s phone, with the code typically arriving within minutes.
Your PAC code remains valid for 30 days, giving you ample time to compare Tesco Mobile deals before committing to the switch.
Once you’ve signed up for your chosen Tesco Mobile plan, you can submit your PAC code online, in-store, or through customer service.
The actual number transfer usually occurs within 24 hours of submitting your PAC code, often completing within just a few hours.
Tesco Mobile sends confirmation messages at each stage of the process, keeping you informed about when your number will be transferred.
By following these steps, you can enjoy Tesco Mobile’s reliable network and excellent service without changing your phone number, all within a reasonable time frame.
To make an informed decision, potential customers should compare Tesco Mobile with other major mobile networks. Tesco Mobile’s performance relative to its competitors can be assessed in several key areas.
Tesco Mobile vs O2
Tesco Mobile uses O2’s network, so their coverage is essentially the same. However, Tesco Mobile’s pricing and customer service can differ, making it a more attractive option for some users.
Tesco Mobile vs Three
Three offers competitive data allowances, but Tesco Mobile’s customer service is often praised for being more responsive and helpful.
Tesco Mobile vs Vodafone
Vodafone generally offers more premium network features and wider global roaming options than Tesco Mobile, but at a higher price. Tesco Mobile, on the other hand, is known for its transparent pricing and excellent customer service.
The question of whether Tesco Mobile is good value hinges on its cost-effectiveness, service quality, and overall customer experience. Tesco Mobile delivers strong overall value through its combination of competitive pricing, reliable network performance, and exceptional customer service.
Price Freezes and Guarantees
Tesco Mobile has maintained its value proposition for many years by offering straightforward plans without complex terms or hidden costs. One of the key benefits is its price freeze guarantee, ensuring that customers are protected from mid-contract price increases. This provides customer peace of mind and helps with budgeting.
Overall Value Assessment
When assessing the total cost of ownership over a typical 24-month contract period, Tesco Mobile frequently emerges as one of the most cost-effective options in the UK market. The additional value derived from Clubcard integration further enhances the overall proposition, particularly for customers who regularly shop at Tesco. Over the years, Tesco Mobile has consistently rated highly in independent value assessments, praised for its transparent pricing and lack of mid-contract increases. You can explore the latest special offers to see how Tesco Mobile’s value proposition can benefit you.
Conclusion
Tesco Mobile’s unique blend of reliable service and customer-centric features makes it stand out in the UK mobile phone market. By leveraging O2’s network infrastructure, Tesco Mobile offers comprehensive coverage to 99% of the UK population, with expanding 5G availability. The integration with the Clubcard loyalty scheme provides a unique value proposition, particularly for regular Tesco shoppers.
Tesco Mobile’s transparent pricing, family features, and recycling scheme demonstrate a thoughtful approach to customer needs. While not always the cheapest, Tesco Mobile’s overall package makes it a compelling choice. Whether you’re looking for a premium phone on a flexible contract or a budget-friendly SIM-only deal, Tesco Mobile offers options worth considering.
FAQ
What network does Tesco Mobile use?
Tesco Mobile uses the O2 network, providing 4G and 5G coverage across the UK.
Can I keep my current phone number when switching to Tesco Mobile?
Yes, you can keep your current phone number when switching to Tesco Mobile by providing your PAC code during the sign-up process.
What are the benefits of Tesco Clubcard with Tesco Mobile?
With Tesco Mobile, you can earn Clubcard points on your purchases and get discounts on phones and plans.
How do I contact Tesco Mobile customer service?
You can contact Tesco Mobile customer service via phone, email, or online chat during their support hours.
Can I upgrade my phone contract with Tesco Mobile?
Yes, Tesco Mobile offers Anytime Upgrade flex contracts, allowing you to upgrade your phone at any time.
What are the international roaming options with Tesco Mobile?
Tesco Mobile offers Home From Home European roaming and competitive international calling rates.
How can I manage my data usage with Tesco Mobile?
You can manage your data usage with Tesco Mobile by setting usage limits and caps and using their mobile app.
Can I recycle my old phone with Tesco Mobile?
Yes, Tesco Mobile has a phone recycling scheme, allowing you to trade-in your old phone and earn Green Clubcard points.
How do I compare Tesco Mobile plans with other networks?
You can compare Tesco Mobile plans with other networks, such as O2, Three, and Vodafone, to find the best deal for you.
Is Tesco Mobile a good value option?
Tesco Mobile offers competitive pricing, price freezes, and guarantees, making it a great value option for many customers.
Tesco has rolled out a nationwide soft plastic recycling programme. It offers shoppers a sustainable way to manage packaging waste. Customers can now recycle soft plastic at large Tesco stores across the UK. This scheme allows the return of flexible packaging that usually ends up in landfills. It’s a crucial step towards reducing waste and…
Soft plastic waste is a major environmental issue in the UK. Supermarkets produce about 800,000 tonnes of plastic yearly. Tesco is tackling this problem with its crisp packet recycling scheme. Tesco has set up a nationwide recycling network. Nearly 200 stores now have drop-off points for soft plastic recycling. This addresses the issue of non-recyclable…
Tesco’s plastic bag recycling efforts face challenges in waste management. Recent findings show 70% of soft plastic collected at stores gets burned instead of recycled. This revelation has put Tesco’s recycling programmes under scrutiny. Environmental campaigners tracked 40 packages of soft plastic through Tesco’s recycling system. Only 17 reached their intended destinations. Shockingly, 12 of…
Tesco Car Insurance offers a range of comprehensive and third-party policies designed to provide protection for drivers across the UK. As a well-established supermarket chain that has expanded its services to include financial products, Tesco has garnered high ratings from independent reviewers for its car insurance offerings. For those seeking to understand their insurance options…
Tesco’s kitchen recycling bins offer smart storage solutions for waste management. These bins support sustainable living and provide efficient waste sorting options for UK homes. Tesco leads in waste management with nearly 200 recycling drop-off points across the UK. Their kitchen bins are designed to help environmentally conscious consumers manage waste effectively. These bins come…
Plastic hangers pose a significant environmental threat. Each year, 8 billion polystyrene and polycarbonate hangers end up in landfills. Tesco’s new recycling programme tackles this issue head-on. This guide will help you join Tesco’s innovative recycling solution. By recycling responsibly, you can help reduce plastic waste and protect our environment. Tesco’s programme is a big…
